Returns

The customer acknowledges that:

(a) any request by the customer for a cancellation of order for goods is in the sole discretion of The Carpet & Tile Gallery and The Carpet & Tile Gallery may decline to accept the cancellation for any reason whatsoever and without assigning the reasons therefore;

(b) should The Carpet & Tile Gallery accept any cancellation, the customer will pay and The Carpet & Tile Gallery  the cancellation fees then derived at by our pricing schedule or by the manufacturer’s return policy schedule.

(c) cancellation of roll cut length or sample order will generally not be accepted after goods have been manufactured, cut or assembled provided that The Carpet & Tile Gallery may as a condition of acceptance of such cancellation, require payment in addition to cancellation fees, of such extra charges, losses or expenses incurred by The Carpet & tile Gallery in association with the cancellation of such order/s.

(d) Please speak to our Sales staff or management if you have any further questions about our return policy’s on our flooring products.