FAQs

Does the price of the carpet include carpet underlay and carpet installation?

What happens with my furniture if I can’t shift it?

Is there a guarantee or warranty on the carpet/carpet underlay/carpet installation?

Will the salesperson come out to the home to do an accurate room measurement at no charge?

Can you borrow large samples of several different carpets to take home to analyse colors?

Where will the seams fall? Avoid seams against the traffic direction.

Does the carpet price include metal stripping at the thresholds ?

What is the charge for removing old carpet and carpet underlay and hauling it away?

What is the charge (if any) for moving furniture?

What happens with the carpet left overs?

Do your installers power stretch the carpet when installing?

Do you pull up ceramic tiles?

Can I vacuum my new carpet as soon as it is installed?

Do you take all my carpet rubbish away?

How do I take up my old vinyl flooring?

How can I fix my uneven concrete floor?

Does my vinyl flooring get installed before my carpet?

Will I have any mats left over?

How should I treat stains on my carpet?

How often should I get a commercial carpet cleaner in to clean my carpet?

Are nylon carpets as good as wool carpets?