Trading Hours

Monday to Friday: 9:00 am - 5:00 pm
Saturday: 9:30 am - 12:30 pm
Sunday: Closed As Normal

    Terms & Condition

    1. The prices on our proposal to you are valid for 90 days, after which they may be subject to change.
    2. All prices on our proposals are subject to the applicable goods & services tax (GST) at the time of supply.
    3. Prices offered are on the basis of the total package of product being supplied and any variation to quantity, or product deletion, may require re- quoting.
    4. Any product returns may be subject to a minimum restocking fee of 20%.
    5. Any product found to have a manufactures fault will be inspected by the manufacture and approval must be given before any product will be returned.
    6. From time to time products can be deleted and The Carpet & Tile Gallery holds no responsibility in regards to a manufacturer’s decision to delete a product, however we will endeavor to find a replacement product to your satisfaction.
    7. A 50% deposit is required upon acceptance of the proposal and a signature on our signup sheet before any product can be ordered.
    8. The balance of your invoice is to be paid upon completion of installation.
    9. Supply only orders must be paid for in full before collection.
    10. All care will be taken on installing your new product/s, but paint touch ups may be required(by owner) because of the nature of installing with particular tools and products that are not optional. For further information please speak to a customer service representative.
    11. Upon signing the customer order form, the customer is responsible for making sure all the correct information in regards to the order of product/s is true and correct. This includes manufacturer, product name, colour, trims, pull up,disposal, floor preparation,underlay and also specific areas for the project.